Our Transparent Refund Policy
At Psychotherapy Unlimited, client trust and satisfaction are paramount. This Refund Policy outlines our commitment to fairness and transparency, explaining the conditions and process for refund requests.
1. Conditions for Refund Eligibility
To ensure clarity and mutual understanding, refunds are available under the following specific conditions:
- Refund Request Timeline: All refund requests must be submitted within 14 calendar days from the original purchase date. Requests outside this timeframe will generally not be considered, except in exceptional cases with verifiable service issues.
- Sessions Already Conducted: Please note that refunds are not applicable for sessions that have already been completed or services fully rendered. This policy respects the time and professional commitment of our therapists.
- Package Purchases: For session packages, refunds are limited to the unused portion of the package. Used sessions will be calculated at the standard single-session rate and deducted from the refund amount.
2. How to Submit a Refund Request
To initiate a refund request, please follow these steps for efficient processing:
- Contact Our Support Team: Reach out to our dedicated support team via email or phone. Please provide your full name, contact information, and purchase details to help us quickly locate your account.
- Clearly State Reason and Provide Documentation: In your request, clearly articulate the reason for your refund request. Include any supporting documentation or evidence (e.g., payment confirmations, screenshots, or relevant communication records) that substantiates your claim.
- Submit Within Timeline: Ensure your refund request is submitted within the 14-day eligibility period. Our support team will acknowledge receipt of your request and begin the review process, typically responding within 5-7 business days.
3. Refund Processing Details
Upon approval of your refund request, we are committed to processing it promptly and efficiently:
- Processing Time: Refunds are typically processed within 7-10 business days following approval. Processing times may vary slightly depending on your financial institution's policies and processing schedules.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Partial Refund Clarity: For approved partial refunds, we will provide a clear and itemized breakdown of the refund amount for your records, explaining any deductions made (e.g., for used sessions in a package).
- Alternative Arrangements for Payment Issues: In situations where the original payment method is no longer valid (e.g., expired card), our support team will contact you to arrange a suitable alternative method for refund delivery, ensuring you receive your funds.
4. Non-Refundable Services and Items
To maintain fairness and operational consistency, certain services and items are classified as non-refundable:
- Promotional and Discounted Services: Services offered at promotional or discounted rates that are explicitly marked as "non-refundable" at the point of purchase are excluded from our refund policy.
- Administrative Fees: Any administrative fees or charges incurred due to payment processing errors, reversals, or other transactional issues are non-refundable.
- Emergency and Short-Notice Services: Services provided under emergency or short-notice arrangements are typically non-refundable due to the immediate resource allocation and therapist scheduling involved.
5. Need Assistance? Contact Us
We understand that questions or concerns may arise regarding our Refund Policy. Our dedicated support team is here to provide assistance and ensure you have a clear understanding of our procedures.
For any inquiries related to this Refund Policy or to seek help with a refund request, please contact us at: Ben@PsychotherapyUnlimited.com